Rocky Mount's Largest and Longest Locally Owned
Independent Insurance Agency in our community. Est 1917.
Serving Eastern NC, with Additional Offices in Wilson and Nags Head.
Don't Worry. We're Ready.
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SERVICE TEAM
CUSTOMER SERVICE STAFF

Beth Love, CRIS
Account Manager
37 Years
Direct: 252-467-2763
Beth has been in the insurance industry since 1990. She is a licensed property and casualty agent. She joined Standard Insurance in 2001 as a Commercial Account Manager Assistant. Her primary focus is on Commercial Claims and Certificate of Insurance. She thrives on providing fast, accurate, and outstanding customer service to the agency clients. She is currently working on her CBIA designation (Certified Builders Insurance Agent), and plans to pursue her CISR designation in the near future. She currently resides in Raleigh and has 2 grown children. In her spare time, she enjoys yoga, exercising, exploring greenways, 5Ks, spending time at the beach, and traveling out West. She is a volunteer for the American Cancer Society and participates in the Making Strides Against Breast Cancer Annual Fundraiser.

Kristin E. Brown, CISR, CBIA
Account Manager for Buckley Strandberg
16 Years
Direct: 252-467-2756
Kristin joined Standard Insurance in September 2008 as our agency receptionist and received her Property Casualty license in 2009. Once licensed, Kristin became an account manager for our Personal Lines Department. Constantly growing, she obtained Certified Insurance Service Representative (CISR) designation in 2013. Later that year, she was moved to our Commercial Lines Department . In this position, Kristin demonstrated her abilities and was promoted to Commercial Lines Account Manager in May of 2016.
Kristin resides in Dortches with her husband Jake, and their three children. She enjoys spending time with her family, both at the beach and the mountains, and volunteering for school events for their children. Kristin hopes to work toward her CPCU designation in the future.

Dawn P. Rossi, CBIA
Account Manager
28 Years
Direct: 252-467-2762
"I’m here to protect your business and family with tailored insurance solutions, closing liability gaps and securing the best coverage at competitive rates, all while building lasting partnerships." – Dawn
Dawn, a seasoned insurance professional from Wilson, NC, brings a wealth of expertise to her work across North Carolina. Holding Property & Casualty (P&C), Life, and Health licenses, she is dedicated to crafting personalized insurance solutions. Her mission is to support you, your family, or your business while fostering enduring relationships with her firm.
Starting her career in 1997 with a direct writer, Dawn gained critical industry knowledge but found her passion in an independent agency, where she can secure optimal coverage, competitive rates, and customized insurance plans for her clients. Licensed since 2000, she joined Standard in January 2003 as a Customer Service Agent, moving into a sales role in 2005 focused on Commercial and Personal Insurance. In 2011, she earned her CBIA (Certified Builders Insurance Agent) designation. Within her agency, Dawn skillfully balances dual roles: supporting John T. Smith in managing his accounts and driving sales across North Carolina while attentively serving her own clients’ needs.
While specializing in the healthcare sector, serving long-term care facilities, hospices, assisted living centers, and more, Dawn is equipped to assist all sectors requiring insurance. She welcomes the opportunity to enhance your business’s risk management portfolio with her comprehensive expertise. As a committed risk manager, she meticulously identifies and addresses liability exposures, ensuring robust protection for both commercial and personal insurance needs.
In 2019, Dawn and her husband, Peter, a retired U.S. Coast Guard Chief, relocated to Brevard, NC. Together, they enjoy an active lifestyle, indulging in camping, hiking, kayaking, live music, fly fishing, and gardening. A proud mother to her grown daughter, Madison, Dawn values quality “unplugged” time with her family.
A passionate community advocate, Dawn has volunteered with Habitat for Humanity, Veterans Residential Services, the Red Cross, and the Rocky Mount Area United Way. She has also served as President’s Council Ambassador for the Rocky Mount Area Chamber of Commerce and is a former member of the Lions Club and Wilson Jaycees, demonstrating her lifelong commitment to making a meaningful impact.

Caitlin Wooten, CISR, CBIA
Account Manager
16 Years
Direct: 252-467-2758
Caitlin Wooten joined Standard Insurance in early 2009, obtaining her Property and Casualty Insurance License in August of that same year. She has her CBIA (Certified Builders Insurance Agent) and CISR (Certified Insurance Service Representative) designations. Caitlin lives in Emerald Isle, NC with her husband Brent and two daughters - Harper & Kennedy. Caitlin and her husband are huge advocates for local community programs where they spend time coordinating, coaching and fundraising for multiple sports.

Katie Trahan, CISR
Commercial Account Manager
12 Years
Direct: 252-467-2766
Katie Trahan began a professional journey in the insurance industry in September 2013. Prior to that, she also had 20 years of invaluable experience in office administration and marketing. She obtained her Property & Casualty (P & C) license in 2013, embarking on a new career path that would combine her expertise, determination, and passion for serving others.
While establishing a new career in the insurance world, she also earned her Bachelor of Science in Psychology from Fayetteville State University in 2017.
For the next decade, she worked at an Independent Agency in Fayetteville, initially specializing in Personal Lines for eight years before transitioning to Commercial Lines for the final two years. During this time, she also attained her Certified Insurance Service Representative (CISR) designation.
After a brief but meaningful hiatus to focus on family, she rejoined the insurance industry, joining Standard Insurance in March 2025. As a part of the Commercial Department, her goal is to bring her experience and a client-centered approach to every interaction.
On a personal note, Katie shares a rich life with her husband, Eben, to whom she’s been married to for 21 of their 25 years together. Eben is a dedicated entrepreneur, running his own successful lawn care business. Together, they have built a beautiful family with four children—Kaela, Justin, Eva, and Jessica—whose ages range from 25 to 28, and a cherished 5-year-old grandson, Elijah. Outside of work, her and her husband enjoy traveling, particularly to the mountains. Her other hobbies include swimming, gardening, and cherishing time spent with loved ones, both family and friends.

Maria M. Griffin
Personal Lines Assistant
3 Years
Direct: 252-467-2764
Coming with years of experience in the insurance industry, Maria Griffin joined Standard Insurance in 2025. She specializes in helping individuals, families, and businesses find the right coverage to protect what matters most, whether it is in the mountains or at the coast.
Maria assists her clients with customized solutions in life, health, auto, home, and commercial insurance, ensuring that you receive clear guidance and peace of mind. Known for her dedication, integrity, and client-first approach, Maria is here to support you every step of the way.
Maria was born and raised in Chattanooga, Tennessee. She has been married for over 35 years and has a wonderful and supportive family!
PERSONAL SERVICE STAFF

Priscilla Etheridge, CISR Elite
Account Manager
22 Years
Direct: 252-467-2751
"I focus on the personal insurance needs of our customers."
Priscilla joined Standard Insurance in 2008 as an account manager for the personal lines department. She has been licensed in Property and Casualt since 2003. She obtained the Society Of Certified Insurance Service Representative, CISR designation in 2013. Priscilla enjoys time with family, exercising and outdoor activities.

Sidney Wilson, CISR Elite, AAI, AIS, AINS, API
Account Manager
26 Years
Direct: 252-467-2759
Sidney was welcomed back to Standard Insurance in 2013 to resume her role as a personal
lines account manager after a 3-year hiatus back to her home state of Connecticut. She is
a licensed property and casualty agent with over 26 years’ experience in the insurance
field. Sidney has earned several professional designations including Certified Insurance
Service Representative (CISR) in 2002, and earned CISR Elite status in 2016, Accredited
Advisor of Insurance (AAI) in 2007, Associate in Insurance Service (AIS) in 2012 and her
Associate in Personal Insurance in 2019. She is giving outstanding service while working
remotely. Sidney and her husband, Darien, enjoy gardening and outdoor activities.

Amanda Grubbs
Account Manager
9 Years
Direct: 252-467-2754
Amanda began her career as a licensed agent in 2016. She recently joined the Standard Insurance family in November 2022. In her spare time she sits on the board for her local Girl Scouts Service Unit team, teaching girls to be leaders in whatever they choose to do in life. She is mom and head cheerleader for two very active kids that participate in multiple sports. Amanda enjoys spending time outdoors camping with her whole family and relaxing on the beach in the summer.
SUPPORT STAFF

Bonnie Batts
Bookkeeper
57 Years
Direct: 252-467-2753
Bonnie joined Standard Insurance in October 2002 as Accountant. She retired in June of 2021. After six months of retirement, she again joined the work force in January 2022. Standard Insurance welcomed her back in March 2022 to fill the position of receptionist.
Bonnie enjoys spending time with her husband, Rusty, and their son, Christopher and his family.

Morgan Manning
Receptionist
Direct: 252-467-2421
Morgan is currently studying Accounting and Finance at Nash Community College. Her goal is to gain her certification as a CPA (Certified Public Accountant). Her hobbies include pickle ball, walking her dog Bruce, baking desserts, and drinking coffee.
MEET OUR TEAM