Rocky Mount's Largest and Longest Locally Owned
Independent Insurance Agency in our community. Est 1917.
Serving Eastern NC, with Additional Offices in Wilson and Nags Head.
Don't Worry. We're Ready.
Please contact your agent for instructions on how to pay online
CUSTOMER SERVICE
It's our job to think ahead, to plan for possible scenarios that perhaps our customers have not yet considered. People are busier than ever and wearing lots of hats, both professionally and personally. Most don't have time to research their insurance options. And often, once a decision has been made, the policy is never reviewed until an accident occurs, and then it could be too late.
That's our job, that's what we do. We are an independent agency, so we are not locked into a cookie cutter policy for our clients. Our agency collaborates with a diverse selection of insurance firms. After understanding your specific circumstances, we can suggest a policy that suits your needs and budget. Your policy will be reviewed frequently, so as your business grows, as your life circumstances change, so can your policy.
And you know the best part? We think you will be hard pressed to find a more professional, courteous or knowledgable staff in any business anywhere. Real people answer the phone at Standard, and if you call the President after hours, you can actually reach him! We're not just out to win your business -- our goal is to earn your trust. Our goal is to provide you with proper support.
Certificate of Insurance
We will issue routine certificates of insurance the same day we receive the request. Certificates that require special wording may take additional time.
Submit a Claim
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All clients have access to our companies’ 24-hour claim reporting service. Claims may also be reported 24/7 on-line at the link above.
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We will assist clients in resolving third party insurance claims when necessary. (ie. Claims not involving one of our insurance companies. Claims against other insurance companies involving the type of insurance we are providing.)
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All claims will be reported the same day received and we will utilize our in-house draft authority when possible.
Pay Online
(Only for accounts held by Standard Insurance in North Carolina)
In order to make paying your bill with Standard Insurance, in North Carolina, more convenient, we now offer the option of paying your bill with a credit card on-line.
Other Value Added Services
You may take advantage of our many services such as electronic payment, value-added features, overseeing worker's safety particularly in confined spaces, solid guidance for risk management among contractors, and formation of contracts that consider employer and employee interests. We also offer support in formulating a plan for disasters or catastrophes, maintaining an alcohol and drug-free workplace, frequent checks on modifications based on experience, as well as programs focusing on hearing conversation and job site requirements. Our services also include a summary list of tasks from client meetings, safety programs, and making the audit process for the insurance carriers simpler for comprehension.
OTHER VALUABLE SERVICES WE PROVIDE
In addition to competitive prices and proper coverage, Standard Insurance's #1 goal is to satisfy our customers with outstanding customer service.
A Human Being Answers The Phone
When you call our office, you are greeted by our friendly receptionist, not a recording. Each staff member also has their own direct line as well. Automated Customer Files– We have the industry's most sophisticated, state-of-the-art insurance agency computer system. Complete client details, current and readily available.
Claims
Our tracking system is designed to serve you better during a loss. We follow up with a phone call after you
report a claim to our office to make sure the company adjuster has contacted you and is handling your claim in a timely manner. When each and every claim is settled, we send a claim survey. We are here when you need us most and
we want to know how you would rate our service.
Website
We have a current, and technologically up-to-date, interactive agency site. File a claim, request certificates of insurance on-line 24/7.
Review Meetings
Every six months we have Claim Review Meetings, Audit Review Meetings and Coverage Reviews specifically designed to meet your ever changing needs.