Customer Service at Standard Insurance, An Independent Agency in Rocky Mount, North Carolina

	We will issue certificates of insurance the same day we receive the request. These can also be requested on-line at the link above.
	We will issue binders for written policies the same day we receive the request for policies within our binding authority.
	We will return all phone calls the same day and make every attempt to avoid “phone tag”.
	We will process all policy change requests within 24 hours.
	All clients have access to our companies’ 24-hour claim reporting service. Claims may also be reported 24/7 on-line at the link above.
	We will assist clients in resolving third party insurance claims when necessary. (ie. Claims not involving one of our insurance companies. Claims against other insurance companies involving the type of insurance we are providing.)
	All claims will be reported the same day received and we will utilize our in-house draft authority when possible.
	All claims will be followed up on within a week of being reported.
	We will provide registry and notary service to our clients, free of charge.
	We will provide information on new coverage and exposures to all our clients.
	We pledge to provide our clients with the most knowledgeable staff in the area.

You should try to reach us first, but
if for some reason you cannot reach
us in an emergency, we have a list
of toll-free numbers for our carriers.

"We have been associated with
Standard Insurance for over twenty
years. It has been a pleasure working
with you. Thank you for patience,
advice, savings and friendship along
the way. Standard has made sure
that we had coverage in every area
of our organization. We are very
pleased with the quality of service
Standard provides. We have often
recommended them to others because
of our satisfaction with their service.
We look forward to doing business
with them for years to come."

Barbara C. Hunter
Executive Director

Nash Edgecombe Economic
Development Organization (NEED)
Rocky Mount, NC

Some things you just can't put a price tag on, but they certainlymake a difference!

We are a United States company. We are licensed to sell Business Insurance in the following states: NC, SC, VA, GA, FL, PA, IN, MD
We are licensed to sell Personal Insurance in the following states: NC, SC, VA