Customer Service at Standard Insurance, An Independent Agency in Rocky Mount, North Carolina

It's our job to think ahead, to plan for possible scenarios that perhaps our customers have not yet considered.
People are busier than ever and wearing lots of hats, both professionally and personally. Most don't have time to
research their insurance options. And often, once a decision has been made, the policy is never reviewed until
an accident occurs, and then it could be too late.

That's our job, that's what we do. We are an independent agency, so we are not locked into a cookie cutter policy
for our clients. We represent a variety of insurance companies, and once we get to know you and your unique situation,
we can recommend a policy with the best coverage and rates possible. Your policy will be reviewed frequently, so as
your business grows, as your life circumstances change, so can your policy.

And you know the best part? We think you will be hard pressed to find a more professional, courteous or
knowledgeable staff in any business anywhere. Real people answer the phone at Standard, and if you call the
President after hours, you can actually reach him! We're not just out to win your business – our goal is to earn
your trust. We'll take care of you, so don't worry. We're ready.

Some things you just can't put a
price tag on, but they certainly
make a difference!

You should try to reach us first, but
if for some reason you cannot reach
us in an emergency, we have a list
of toll-free numbers for our carriers.

We will issue certificates of insurance the same day we receive the request. These can also be requested
on-line at the link above right.

We will issue binders for written policies the same day we receive the request for policies within our
binding authority.

We will return all phone calls the same day and make every attempt to avoid “phone tag”.

We will process all policy change requests within 24 hours.

All clients have access to our companies’ 24-hour claim reporting service. Claims may also be reported
24/7 on-line at the link above right.

We will assist clients in resolving third party insurance claims when necessary. (ie. Claims not
involving one of our insurance companies. Claims against other insurance companies involving
the type of insurance we are providing.)

All claims will be reported the same day received and we will utilize our in-house draft authority when possible.

All claims will be followed up on within a week of being reported.

We will provide registry and notary service to our clients, free of charge.

We will provide information on new coverage and exposures to all our clients.

We pledge to provide our clients with the most knowledgeable staff in the area.

We are a United States company. We are licensed to sell Business Insurance in the following states: NC, SC, VA, GA, FL, PA, IN, MD
We are licensed to sell Personal Insurance in the following states: NC, SC, VA